Customer reviews of Autowholesale

By Roy L on 31 October 2018 | Purchase not verified

I was awaiting a figure for part exchange on my vehicle being first in the queue for purchasing a vehicle from them with no other interested parties at the time but I had to keep chasing them up only to be told now that someone has purchased the vehicle & they didn't even give me the opportunity to say I would purchase it even though it was 3 days between someone else test driving & putting a deposit down & just to be told that's what happens in this industry I think is terrible customer service so I would not recommend!!!

Reply from Autowholesale on 01/11/18

I'm sorry to hear that you're disappointed Roy. Regrettably we cannot hold a vehicle by you expressing implied interest via a telephone call, when we have physical customers on our forecourt interested in purchasing the same product. We did indeed offer to reserve the car for you if you paid a refundable deposit, which you inturn declined to do. I acknowledge that you requested a part-exchange valuation, but it was a further 4 days before you sent details enabling ourselves to value your vehicle. At this stage any potential sale to yourself was subject to you accepting an agreed figure for your car and was therefore far from certain to go ahead. Equally from our side,if we were to exclude all vehicles from further customer enquiries where an individual had telephoned to say they were interested in said vehicle, but who was not then willing to place any further commitment, would put us in a position where we cannot effectively run a car sales business. Best regards, Paul, Autowholesale

By Carl M on 16 May 2018 | Purchase not verified

I don't write reviews normally, when i purchased a car the process was spot on and when i had a small problem it was resolved in atimely manner and a smile on a face.... excellent, will recommend and buy in the future.

Reply from Autowholesale on 18/05/18

Hi Carl,Many thanks for your review,We all know that cars can go wrong from time to time and however meticulously we prepare our vehicles even we cannot forsee the odd gliche.However customer service is very important to us and as a family run business we strive to give the customer 100% satifaction.Thankyou for your custom and i look forward to seeing you when you change again.Regards Andrew.

By Kevin H on 27 March 2018 | Purchase not verified

Excellent service , friendly and honest, will be going there again to swap over in 12 months time for another car ... Some great cars to choose from as well ...

Reply from Autowholesale on 28/03/18

Hi Kevin,Thanks for your review.It was a pleasure to supply your new vehicle and i look forward to seeing you when its time to change again.Regards Andrew.

By Michele J on 18 March 2018 | Purchase not verified

Great customer service and very friendly and easy to deal with. Garage is very local and I would recommend anybody to give them a try. We have bought several cars over the years and have always been pleased

Reply from Autowholesale on 20/03/18

Hi Michele,Thanks for your review.It was a pleasure suppling your brand new Bmw and we thank you once again for on-going support and repeat business.Regards Andrew.