Customer reviews of Autowholesale

By Elliott G on 30 July 2017 | Verified purchase

Honest gentleman, I travelled 2 hours to see the car and it was exactly as described. I then drove away the same day enjoying a hassle free buying process. Bought a 330d touring and the car is fantastic!

Reply from Autowholesale on 31/07/17

Many thanks for your review Elliott. I'm pleased to hear the car met with your expectations, as a family run business we strive on customer satisfaction and doing the job right as when travelling a long distance it can be very frustrating and time consuming if the car is misrepresented. I hope to see you in the future. Regards Andrew.

By Erica D on 27 May 2017 | Verified purchase

We just bought an Audi TT and part exchanged a VW Touran at Autowholesale. We received an excellent service and I would highly recommend this dealer to anyone!

Reply from Autowholesale on 17/06/17

Many thanks for your review Erica.Im glad you enjoyed your experience with us.We try hard here to source cars with a good pedigree and specialise in the german car sector.We feel as a Family Owned business with over 28 years experience in the motor trade we can offer that customer care and hands on experience main dealers dont offer these days.I look forward to seeing you in the future.Regards Andrew

By Darren H on 27 May 2017 | Verified purchase

I had a good experience buying a car from Autowholesales. The owner was friendly and helpful. The car did need a replacement part, which was covered by the warranty we no fuss. Good overall experience.

Reply from Autowholesale on 17/06/17

Many thanks Darren for your review.Im glad you enjoyed your overall experience with us,occasionally we do have problems with air conditioning on vehicles and as you say we rectified this quickly.As a family owned business we strive on the personal touch which i feel you dont get from the main dealer nowadays.We look forward to seiing you in the future.Regards.Andrew

By John F on 10 April 2017 | Verified purchase

They were very pleasant & helpful to deal with. Couldn't do enough for me. I came away feeling very happy, not just with the car but the experience overall.

Reply from Autowholesale on 13/04/17

Thanks John glad to here you are very satisfied with your purchase and overall experience with us. We strive to maintain high customer satisfaction in all areas of our business.Kind Regards Andrew.

By Sheila N on 13 November 2018 | Purchase not verified

Excellent service from here, honest advice and help for a non technical car person. And after sales fabulous for easing your mind, had a problem and Andy had it sorted within the hour!,, not the car...the user!!! Would recommend if you want truthful helpful service and advice.

Reply from Autowholesale on 14/11/18

Many thanks for your review and Business. Sometimes even after a demonstration of the controls on your new car it takes time to familarise yourself with all the gadgets .It was not a problem to come out as it was only a short distance to go over these again with you. Regards Andrew.

By Roy L on 31 October 2018 | Purchase not verified

I was awaiting a figure for part exchange on my vehicle being first in the queue for purchasing a vehicle from them with no other interested parties at the time but I had to keep chasing them up only to be told now that someone has purchased the vehicle & they didn't even give me the opportunity to say I would purchase it even though it was 3 days between someone else test driving & putting a deposit down & just to be told that's what happens in this industry I think is terrible customer service so I would not recommend!!!

Reply from Autowholesale on 01/11/18

I'm sorry to hear that you're disappointed Roy. Regrettably we cannot hold a vehicle by you expressing implied interest via a telephone call, when we have physical customers on our forecourt interested in purchasing the same product. We did indeed offer to reserve the car for you if you paid a refundable deposit, which you inturn declined to do. I acknowledge that you requested a part-exchange valuation, but it was a further 4 days before you sent details enabling ourselves to value your vehicle. At this stage any potential sale to yourself was subject to you accepting an agreed figure for your car and was therefore far from certain to go ahead. Equally from our side,if we were to exclude all vehicles from further customer enquiries where an individual had telephoned to say they were interested in said vehicle, but who was not then willing to place any further commitment, would put us in a position where we cannot effectively run a car sales business. Best regards, Paul, Autowholesale

By Carl M on 16 May 2018 | Purchase not verified

I don't write reviews normally, when i purchased a car the process was spot on and when i had a small problem it was resolved in atimely manner and a smile on a face.... excellent, will recommend and buy in the future.

Reply from Autowholesale on 18/05/18

Hi Carl,Many thanks for your review,We all know that cars can go wrong from time to time and however meticulously we prepare our vehicles even we cannot forsee the odd gliche.However customer service is very important to us and as a family run business we strive to give the customer 100% satifaction.Thankyou for your custom and i look forward to seeing you when you change again.Regards Andrew.

By Kevin H on 27 March 2018 | Purchase not verified

Excellent service , friendly and honest, will be going there again to swap over in 12 months time for another car ... Some great cars to choose from as well ...

Reply from Autowholesale on 28/03/18

Hi Kevin,Thanks for your review.It was a pleasure to supply your new vehicle and i look forward to seeing you when its time to change again.Regards Andrew.

By Michele J on 18 March 2018 | Purchase not verified

Great customer service and very friendly and easy to deal with. Garage is very local and I would recommend anybody to give them a try. We have bought several cars over the years and have always been pleased

Reply from Autowholesale on 20/03/18

Hi Michele,Thanks for your review.It was a pleasure suppling your brand new Bmw and we thank you once again for on-going support and repeat business.Regards Andrew.