Customer reviews of Autowholesale

By Keith T on 17 August 2017 | Verified purchase

Very good and quick service the car was made ready at the agreed date and in very good condition both inside and out thanks Keith turner

Reply from Autowholesale on 18/08/17

Many thanks Keith for your review. I'm glad you were happy with your vehicle and it was a pleasure to do business with you again. We look forward to seeing you again in the future when your changing your car. Regards Andrew.

By Paul T on 04 August 2017 | Verified purchase

Very friendly family run business paul and his son were very welcoming and assited me with transferring my private plate over and allowing me to use the internet to do the transaction we came over from cardiff and would use them again in the future no hesitation

By Godfrey S on 04 August 2017 | Verified purchase

I have just purchase a Volvo estate from Autowholesale .Initial contact was with Andrew who was very helpful .On arrival we were offered time to look over the car with no pressure whatsoever and then offered a test drive with absolutely no restrictions. Having agreed a price I arranged to collect the car 2 days later.On checking I was advised at no cost to myself that they had fitted a new uplift pump having discovered a slightly low pressure on their pre-delivery inspection.They met me from the railway station and the car was waiting having been freshly washed and valeted.The car is home now after an 80 mile journey and i am delighted.The service from Andrew,Paul,Dan and the valeting team was great and i would happily go back and buy another car in the future.

By Will T on 31 July 2017 | Verified purchase

Andrew is a very helpful chap. The car I purchased was exactly as described, and very clean. Good long test drive, nothing to hide and lots of extra information. I thoroughly recommend Autowholesale.

Reply from Autowholesale on 14/08/17

Hi Will many thanks for your review. Im glad you experience with us was to your satifaction. As a family run business we try to go the extra mile to make sure all our clients leave here thoroughly satified in every aspect as customer recommedations and repeat business is a big part of our vehicle sales. I hope to see you in the future. Regards Andrews

By Elliott G on 30 July 2017 | Verified purchase

Honest gentleman, I travelled 2 hours to see the car and it was exactly as described. I then drove away the same day enjoying a hassle free buying process. Bought a 330d touring and the car is fantastic!

Reply from Autowholesale on 31/07/17

Many thanks for your review Elliott. I'm pleased to hear the car met with your expectations, as a family run business we strive on customer satisfaction and doing the job right as when travelling a long distance it can be very frustrating and time consuming if the car is misrepresented. I hope to see you in the future. Regards Andrew.

By Erica D on 27 May 2017 | Verified purchase

We just bought an Audi TT and part exchanged a VW Touran at Autowholesale. We received an excellent service and I would highly recommend this dealer to anyone!

Reply from Autowholesale on 17/06/17

Many thanks for your review Erica.Im glad you enjoyed your experience with us.We try hard here to source cars with a good pedigree and specialise in the german car sector.We feel as a Family Owned business with over 28 years experience in the motor trade we can offer that customer care and hands on experience main dealers dont offer these days.I look forward to seeing you in the future.Regards Andrew

By Darren H on 27 May 2017 | Verified purchase

I had a good experience buying a car from Autowholesales. The owner was friendly and helpful. The car did need a replacement part, which was covered by the warranty we no fuss. Good overall experience.

Reply from Autowholesale on 17/06/17

Many thanks Darren for your review.Im glad you enjoyed your overall experience with us,occasionally we do have problems with air conditioning on vehicles and as you say we rectified this quickly.As a family owned business we strive on the personal touch which i feel you dont get from the main dealer nowadays.We look forward to seiing you in the future.Regards.Andrew

By John F on 10 April 2017 | Verified purchase

They were very pleasant & helpful to deal with. Couldn't do enough for me. I came away feeling very happy, not just with the car but the experience overall.

Reply from Autowholesale on 13/04/17

Thanks John glad to here you are very satisfied with your purchase and overall experience with us. We strive to maintain high customer satisfaction in all areas of our business.Kind Regards Andrew.

By Sheila N on 13 November 2018 | Purchase not verified

Excellent service from here, honest advice and help for a non technical car person. And after sales fabulous for easing your mind, had a problem and Andy had it sorted within the hour!,, not the car...the user!!! Would recommend if you want truthful helpful service and advice.

Reply from Autowholesale on 14/11/18

Many thanks for your review and Business. Sometimes even after a demonstration of the controls on your new car it takes time to familarise yourself with all the gadgets .It was not a problem to come out as it was only a short distance to go over these again with you. Regards Andrew.

By Roy L on 31 October 2018 | Purchase not verified

I was awaiting a figure for part exchange on my vehicle being first in the queue for purchasing a vehicle from them with no other interested parties at the time but I had to keep chasing them up only to be told now that someone has purchased the vehicle & they didn't even give me the opportunity to say I would purchase it even though it was 3 days between someone else test driving & putting a deposit down & just to be told that's what happens in this industry I think is terrible customer service so I would not recommend!!!

Reply from Autowholesale on 01/11/18

I'm sorry to hear that you're disappointed Roy. Regrettably we cannot hold a vehicle by you expressing implied interest via a telephone call, when we have physical customers on our forecourt interested in purchasing the same product. We did indeed offer to reserve the car for you if you paid a refundable deposit, which you inturn declined to do. I acknowledge that you requested a part-exchange valuation, but it was a further 4 days before you sent details enabling ourselves to value your vehicle. At this stage any potential sale to yourself was subject to you accepting an agreed figure for your car and was therefore far from certain to go ahead. Equally from our side,if we were to exclude all vehicles from further customer enquiries where an individual had telephoned to say they were interested in said vehicle, but who was not then willing to place any further commitment, would put us in a position where we cannot effectively run a car sales business. Best regards, Paul, Autowholesale